Elevate customer success at Heidi by managing mid-market healthcare clients as a Customer Success Manager. Oversee strategy and foster relationships across diverse accounts.As a key hire at Heidi, you'll take on the role of Customer Success Manager with a focus on 20-30 mid-market healthcare accounts, requiring 3-5 years of relevant experience. Your responsibilities include designing success plans, ensuring strong customer relationships, and leading initiatives that drive organizational change. Success in this role ensures high adoption rates and customer retention.Key Responsibilities:Design and implement tailored customer success plansBuild strong multi-stakeholder relationshipsLead pilots with transparent objectives and timelinesUtilize analytics to inform customer strategiesManage renewals and explore growth opportunitiesRequirements:3-5 years in customer success or account managementProven ability to cultivate relationships with stakeholdersStrong analytical capabilities for strategic decisionsSuccessful track record in managing renewals and expansionsExcellent communication skills for diverse audiencesYour leadership will play a critical role in improving healthcare experiences at Heidi.

📌 Mid-Market Customer Success Manager Role (Vancouver)
🏢 heidihealth.com.au
📍 Vancouver