Gould Furniture & Appliance is seeking a highly organized and detail-oriented Administrative Assistant to join our team. In this role, you will provide administrative and operational support to the General Manager while helping ensure the smooth day-to-day operation of our retail store.The ideal candidate is customer-focused, proactive, and able to manage multiple responsibilities in a fast-paced retail environment. You take pride in accuracy, enjoy problem-solving, and thrive when helping a team stay organized and efficient. Your contributions will play a key role in delivering an exceptional experience for our customers while supporting inventory, accounting, and office functions.BenefitsBonus based on performanceDental insuranceEmployee discountsHealth insurancePaid time offVision insuranceWhy Join Our Team?Versatile schedulingComprehensive benefits packageRRSP matching programPositive and supportive work environmentOpportunity to work with a respected local retailerEmployee discounts on furniture and appliancesKey ResponsibilitiesCustomer Service & Warranty SupportRespond to customer inquiries in a professional and timely mannerAssist customers with order updates, product information, and service requestsCoordinate warranty claims and service resolutions with customers, vendors, and manufacturersHelp ensure a positive customer experience from purchase through delivery and serviceInventory Control & AdministrationReceive and process inventory accurately and promptlyInvestigate and resolve inventory discrepanciesUpdate inventory records and maintain product information on the company websiteAssist with inventory audits, cycle counts,



and inventory control proceduresPrepare and maintain inventory-related documentationAccounts ReceivablePrepare customer invoices and statementsProcess payments and maintain customer account recordsSupport the General Manager with collections activities and follow-up communicationsReconcile customer account information as requiredAccounts PayableAssist with invoice processing and payment documentationMaintain accurate vendor records and filing systemsSupport month-end accounting proceduresCash Reconciliation & ReportingAssist with daily cash balancing and reconciliationPrepare deposits and maintain accurate recordsSupport financial reporting and administrative recordkeepingGeneral Office AdministrationAnswer and direct incoming telephone callsMaintain organized filing systems and office recordsPrepare correspondence, reports, and other administrative documentsSupport various projects and administrative tasks as assignedProvide general support to the management team and retail staffQualificationsPrevious administrative, office, retail, or customer service experience preferredStrong attention to detail and commitment to accuracyExcellent organizational and time management skillsOutstanding written and verbal communication abilitiesAbility to prioritize tasks and manage multiple responsibilities effectivelySelf-motivated, dependable, and able to work independentlyStrong computer proficiency, including Microsoft Office applications and email systemsExperience with accounting software, inventory management systems, or retail point-of-sale systems is considered an assetWhat We're Looking ForWe're looking for someone who is positive, dependable, and enjoys being the organizational backbone of a busy retail operation. If you enjoy helping customers, supporting a team, and keeping things running smoothly behind the scenes, we'd love to hear from you.

📌 Office Administrator (Canada)
🏢 Mega Group
📍 Canada