Elevate your career as a Bilingual Operations Agent with RBC in Montréal, Canada. Engage with diverse RBC products and effectively analyze client inquiries to deliver top-notch service.As an integral member of the Third Party Demands Team, you will be responsible for handling all investigative escalations at first contact. Key skills include decision-making, analytical thinking, and a solid sense of urgency in client-focused operations while ensuring compliance with RBC policies.Key Responsibilities:Deliver exceptional service to clients and service partnersAnalyze requests and resolve issues effectivelyStay updated on RBC policy changes and proceduresMaintain accuracy and quality in daily operationsPromote efficiency while managing operational riskRequirements:Bilingual in English and French for cross-Canada communicationStrong knowledge of RBC products and processesDetail-oriented with multitasking capabilitiesProficiency in navigating multiple systemsFlexible to work standard weekdays with potential overtimeBring your bilingual expertise and analytical skills to support clients and enhance the RBC experience in Montréal.

📌 Bilingual Operations Agent At Rbc (Montreal)
🏢 RBC
📍 Montreal