Job DescriptionAs Operations Agent you will be a member of the Third Party Demands Team. You will be responsible for Third Party investigations or escalations at first point of contact for all RBC products. You will effectively analyze files and take ownership and accountability to resolve requests, applying judgment in making decisions.What will you do?Deliver excellent service to our clients and service partners, making it Simpler, Faster, Better.Consistently demonstrate a sense of urgency in daily activities and a strong understanding of client impact.Keep up to date on all communications including changes to RBC policy and procedures.Maintain processes as outlined in policies and procedures.Accountable for quality and accuracy of day to day job responsibilities, ensuring a balanced focus on client experience, efficiency, effectiveness and operational risk and compliance.What you need to succeedSolid knowledge and experience in diverse RBC products, processes and services, for completing client inquiriesAnalytical thinker with attention to detail and ability to handle multiple tasks simultaneouslyBilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needsHighly motivated and with a strong growth mindsetnecessaryStrong computer skills with the ability to navigate between multiple systemsMust be proactive, innovative and have a developed sense of urgencyMust be agile, flexible and have a desire for continuous growthExperience with CART, Application Launch Pad, On Demand, OLBB, OLMS,,Adaptable to work Monday to Friday,



8:30 AM - 5:00PM, and overtime whenService Platform and other internal RBC platformsKnowledge of InvestmentsBranch experienceWhat's in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.Ability to make a difference and lasting impactWork in a safe, secure and positive work environmentAddress: 1 PLACE VILLE MARIE:MONTRÉALCity: MontréalCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: PERSONAL & COMMERCIAL BANKINGJob Type: RegularPay Type: SalariedPosted Date: 2026-09-25Application Deadline: 2026-10-05Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

📌 Bilingual Operations Agent,Third Party Demands And Legal Products- En (Montreal)
🏢 RBC
📍 Montreal