Type: 12 Month Contract (High Possibility for Extension)Location: Fort Saint John, BCRate: $20/hr - $24/hrVacancy status:This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.We use Artificial Intelligence (AI) tools are used to assist in screening, assessment, or selection of potential applicants for this position.JOB DESCRIPTIONInsight Global is seeking a L1/2 End User Support Specialist for a contract prospect supporting a large global energy organization in Fort St. John, BC. This position is a fully onsite role supporting both office-based and field operations across Northern British Columbia (80km radius). You will work on a year long contract, with extensions, 8-5pm with the occasional on-call and overtime. The successful candidate will serve as the primary IT point of contact for approximately 100-150 users, providing hands-on support across end-user computing, networking, mobility, AV systems, and infrastructure environments. A class 5 drivers license is required.This is a highly visible, customer-facing role requiring strong technical troubleshooting abilities, excellent communication skills, and the ability to work independently in remote operational environments. The individual will routinely travel to local plant sites to provide onsite support, coordinate with global technology teams,



and ensure a high level of IT service delivery across the region.Key Responsibilities:End User SupportNetworking SupportField Site SupportAsset and Inventory ManagementAV and Meeting Room SetupInfrastructure SupportREQUIRED SKILLS AND EXPERIENCE5+ years of L1/L2 support experience in an enterprise environmentStrong end-user computing and desktop support experienceExperience troubleshooting Windows operating systems and Microsoft applicationsExperience supporting Microsoft 365, Teams, SharePoint, and related collaboration toolsStrong networking knowledge with experience supporting Cisco and/or Aruba environmentsExperience troubleshooting connectivity, WAN/LAN, and network performance issuesExperience utilizing ServiceNow or similar ITSM/ticketing platformsExperience supporting laptops, hardware peripherals, and software applicationsExperience supporting Apple mobile devices including iPhones and iPadsAV support experience with Logitech and CrestronStrong customer service, communication, and stakeholder management capabilitiesAbility to work independently and manage multiple priorities with minimal supervisionValid Class 5 Driver's License and willingness to travel regularly to field locationsNICE TO HAVE SKILLS AND EXPERIENCEOil & Gas, Energy, or Industrial sector experienceExperience supporting remote operational or plant environmentsSAP application support or troubleshooting experienceExperience supporting global enterprise organizationsExperience working with offshore or internationally distributed technology teams

📌 End User Support Specialist (British Columbia)
🏢 Insight Global
📍 British Columbia