Drive incident management excellence as a Bilingual Incident Management Analyst for a leading enterprise. Engage in high-priority incidents, coordinating teams to ensure swift service restoration in a hybrid work setting.This contract role requires fluent English and French communication skills and 3+ years of experience in Incident Management. You will handle major incidents, prepare communications, and maintain incident documentation, all while collaborating with technical teams and external vendors.Key Responsibilities:Triage and prioritize incidents based on severityLead major incident bridge calls with relevant teamsMaintain incident timelines and documentation accuratelyPrepare bilingual incident communications for stakeholdersCoordinate with vendors to meet service level agreementsRequirements:Fluent in English and French, both written and spoken3+ years in Incident Management or related IT operationsDirect experience with Major/P1 incidentsKnowledge of ITIL practices; ITIL 4 certification preferredHands-on experience with ITSM platforms like ServiceNowElevate incident response and management practices through your bilingual expertise and technical knowledge.

📌 Bilingual Incident Management Analyst Role (Montreal)
🏢 Resonaite
📍 Montreal