Why Windsor?Forward. Together. — Discover a career that connects purpose with possibility. At the City of Windsor, our employees thrive in a collaborative environment that values organizational excellence, community impact, and offers competitive benefits that supports professional growth. Located in Southwestern Ontario on the banks of the Detroit River and Lake St. Clair, Windsor is just minutes from downtown Detroit, Michigan and the north shores of Lake Erie, which is home to over 25 local wineries, craft breweries and distilleries.Windsor boasts world class entertainment, state-of-the-art facilities, iconic food, temperate climate, magnificent waterfront parks & gardens and an innovative workforce with demonstrated capacity in automotive, advanced manufacturing, transportation, life sciences, education and tourism. With affordable living, a diverse community, and a growing economy, Windsor offers a lifestyle as fulfilling as the work we do. Come join a team that reflects the city it serves.Job Title: Intake Service RepresentativeJob Posting Number: 2026-0355Posting Type: Internal & ExternalPosting Period: Thursday, September 24, 2026, at 8:30 a.M. to Thursday, October 1, 2026, at 4:30 p.M.Department: Employment & Social ServicesUnion: C.U.P.E. Local 543Position Status: Regular Full-TimeJob Code: 543391Grade/Class: 0.10Number of Positions: 1Rate of Pay: $29.03 - $34.10 per hourHours of Work Per Week: 35Duties and Responsibilities:General office duties in a highly computerized environment, including typing,



processing of initial Employment Ontario application informationScheduling of appointmentsResponding to and/or screening of telephone or switchboard inquiriesSorting of data and input documentsMaintenance of various team recordsProviding caseworker assistance such as scheduling appointmentsProviding employment and social assistance informationAssisting clients with specific problemsDirecting calls to appropriate staff or agenciesSorting and distributing mailOriginating, retrieving, sorting and maintaining filesRecording various team statisticsReceiving emergency calls and determining the extent of the emergency to prioritize appointment schedulingScheduling intake interviews utilizing a computerized scheduling toolPerforming various third party checks through computerized network accessRequesting and sending electronic file transfers internally across offices and externally to other Service ProvidersCommunicating with the public and fellow staff in a tactful and courteous mannerWill perform Occupational Health & Safety duties as outlined in the Corporation's Health and Safety ProgramWill perform other related duties as requiredNote: Please be advised that the initial job placement for this posting will be at the Windsor location. However, applicants are reminded that management reserves and retains its rights to transfer employees and change their work assignment location at any time.Qualifications:Must have an Ontario Secondary School Graduation Diploma or Ontario Ministry of Education Equivalency; Must have over one (1)



year of experience in Customer Service in a Social Services setting; Must have the ability to travel to off site locations in a timely and expedient manner as required. If method of travel is by vehicle, a current valid and lawful Driver's Licence is required in accordance with the Highway Traffic Act and must provide a driver's abstract as a condition of employment; Must have training and operating knowledge in computer systems/programs including Windows and the Microsoft Office Suite of Products such as Word, Excel and PowerPoint; Must have a minimum accurate typing speed of 40 wpm; Must possess valuable verbal and written communication skills; The physical demands analysis associated with this job indicates a sedentary level of work.Physical Demands:The physical demands analysis associated with this job indicates a sedentary level of work.The City of Windsor is an equal opportunity employer committed to fostering a workplace that reflects the diverse community we serve.Only those applicants selected for an interview will be acknowledgedWe offer a smoke-free and scent-secure office environmentPersonal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

📌 Intake Service Representative (Windsor)
🏢 cityofwindsor
📍 Windsor