Join Eminence Organic Skin Care as a Hybrid Retail Order Services Representative. Utilize your customer service skills to engage with clients via phone, chat, and email, ensuring a seamless experience.This 12-month contract role at Eminence focuses on exceptional service and productive order management. You will navigate customer inquiries, process orders, and resolve concerns, uplifting the shopping experience. Working on-site three days a week in Vancouver, BC, you will play a vital role in a supportive team dedicated to delivering satisfaction.Key Responsibilities:Provide world-class customer service via phone and live chatResolve customer issues with empathy and effective solutionsProcess customer orders and returns according to SLAMonitor multiple email inboxes for urgent requestsSuggest enhancements for website usability and customer experienceRequirements:Minimum 1 year of customer service experience in e-commerceProblem resolution expertise with retail customersSAGE ERP experience is preferredFamiliarity with CRM software is an assetExcellent communication and MS Office skillsLeverage your customer service prowess to enhance the client interactions at Eminence Organic Skin Care.

📌 Hybrid Retail Order Services Representative (Vancouver)
🏢 Eminenceorganics
📍 Vancouver