Junip is looking for someone to help our support our customers.Aspects of the role of are flexible enough that this could be more junior or senior depending on the candidate (with comp adjusting to match). If you're eager to solve technical problems, take care of our customers & work with a small, ambitious team we'd love to hear from you.The Junip productWe operate a review platform at significant scale (10,000+ customers / merchants, tens of millions of shoppers / reviews). We also have recent agentic product that is growing quickly. They both work together to help shoppers make purchasing decisions when buying from ecommerce stores.What you'll doResolve difficult/technical customer problems via live-chat, email & video calls (40%)Own our rating on the Shopify App Store by driving new reviews from happy customers & resolving negative reviews (25%)Manage Fin,



our AI support agent which resolves ~75% of customer problems (10%)Must havePeople skills - know when/how to escalade situations & when/how to de-escalate situationsWritten communication - explain complex ideas in simple, concise termsCuriosity - actively learning more about the product, problems customers face & ways we can best support themNice to haveExperience in ecommerce/ecommerce technologyExperience in customer facing rolesExperience driving outcomes with AI toolsImportant things to knowWe're a small teamProfitable + growingWe have an office in KitchenerDay to day is typically flexible/remoteNeed to be EST, Canada, preference for candidates within 2 hours of Kitchener-Waterloo (London, Toronto, Hamilton etc)This role has a flexible scopeAs long as you're eager to own solving customer problems (chat, email, calls) as an individual contributor, we can scale the rest of the scope up or down quite a bit depending on experience. If you're interested but think you're too junior or senior, please still apply.

📌 Support Specialist (Toronto)
🏢 Junip
📍 Toronto