JOB DESCRIPTIONUnder the direct supervision of the Guest Services Supervisor, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.Position SummaryUnder the direct supervision of the Guest Services Supervisor, this position is responsible for providing outstanding customer service while contributing to a secure and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.Key AccountabilitiesAnswers guest services switchboard; informs or re-directs calls accordinglyGreets guests in person; offers information on the facility,



events and promotionsPromote and administer the Elements Re wards Loyalty programAssisting with the execution of onsite events, promotions and entertainment initiativesResponds to, resolves or escalates issues as requiredCommunicates effectively with all appropriate operational departmentsBuilds solid working relationships with guests and team membersEnsures compliance with licensing laws, health and safety and other statutory regulationsPerforms other duties as assigned or directedEducation And QualificationsHigh School DiplomaMinimum 2 years of experience in customer service; gaming experience an assetAbility to successfully obtain a Gaming LicenseAbility to exceed internal and external customer expectations through timely, effective and service oriented communicationWork Environment ConsiderationsRegular casino workplace, standing for long periods of time, some elements of danger, some exposure to the elements, some exposure to noise, some exposure to verbal, non-traditional work hours

📌 Part-Time Guest Services Representative- Casino Mohawk (Milton)
🏢 Great Canadian Entertainment
📍 Milton