Company OverviewWe are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!Job Title: Security Site Supervisor - Incident Reporting CentreLocation: Mississauga, ONType: Full TimeSchedule: 1100-2300 Saturday's and Sunday's and 1000-1800 Monday to Wednesday (flexibility required/subject to change)Pay Rate: $29.00 to $31.00 per hourOverviewAllied Universal is seeking an Control Centre Supervisor - Incident Reportingto support our client, a leading financial institution. The IRC Supervisor provides leadership, operational oversight, and hands-on support within the Incident Response Centre. This role supervises a full team of IRC Operators, manages staffing schedules (including book-offs and vacation planning), and ensures consistent delivery of high-quality service. In addition to supervisory responsibilities, the IRC Supervisor performs regular IRC Operator duties as required, maintaining full operational readiness.PerksPaid training and continuous career development.Opportunities for career growth and advancement within a global organization.BenefitsSupportive, inclusive, and bilingual work environment.ResponsibilitiesSupervise a full team of IRC Operators, ensuring consistent performance, professionalism, and adherence to protocols.Create and manage schedules, including coverage for book-offs, vacations, and unexpected absences.Provide coaching, mentoring, and performance feedback to operators.Support onboarding and training of new operators.Intake,



triage and elevate incoming calls and e-mails from our Client, Law Enforcement, and VendorsOperate various computerized communication consoles and associated equipment to receive, asses, and report informationDispatch appropriate personnel, inclusive of Security Professionals, Law Enforcement, and Vendors based on event typeCategorize and prioritize numerous types of calls and e-mailsProvide, in accordance with protocol, alarm monitoring via access control and/or automatic video display for intrusion, robbery or duressProviding access control with automatic video display with voice communicationsDeal with issues and incidents that are potentially sensitive, confidential or may put persons at riskPerform active monitoring of various security systems, including video and access control systemsCollect information and data, create and provide reports, maintain effective communications with a wide variety of stakeholdersApply the appropriate professionalism, maturity, and tact to manage the incidentPerform data entry in a timely, accurate and inclusive mannerEscalate incidents to the Supervisor immediately when unable to manage the situation at his/her levelSupport incidents as documented or directed to do so by the Supervisor, or other authorized personsIn urgent matters, life safety incidents, etc.,



action in a timely manner to ensure the appropriate triage is applied and the appropriate steps are takenAdhere to and always promotes Allied Universal policies and proceduresParticipating in departmental meetings as requiredCommunicates concerns, process improvement ideas or other opportunities for improvementPerforms other duties as required.RequirementsRelevant University and/or College DiplomaMinimum two or more of work-related experience, preferably in the Security or Protective Services industryCall Centre/Dispatch Centre/Emergency Response Centre experience requiredProficiency in MSKnowledge of CCTV systems, access control systems, monitoring of alarms, biometric security systems and additional devices and sensors related to securityExperience in critical environments where decision making and actions can impact life-safety and business continuityWell-developed analytical, mathematical, interpersonal, listening and communication (verbal and written) skillsThe ability to solve problems by active listeningMust be 18 years of age or older.What Makes You PHENOMENAL For This Role:Passionate to work in a fast-paced environmentWork effectively with employee groups and build partnershipsStrong administrative and multitasking skillsKnowledge of Microsoft Communicator, Incident Management Software and Office SharePoint and InfoPathPrior corporate security, military or civilian law enforcement experienceExperience with network /telecommunications technologyDisclaimerAs part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check, which may include, but is not limited to: criminal history, employment verification, education verification, and professional references.Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.

📌 Control Centre Supervisor - Incident Reporting (Mississauga)
🏢 Source Security & Investigations
📍 Mississauga