QualificationsGrade 12 education (MB standards)Post-secondary education in a health-related discipline relevant to the positionTwo (2) years experience providing customer service in a qualified settingMinimum of one (1) year experience working in a staff scheduling capacity (i.E Procura or QHR) in a collective agreement environmentOne (1) year related administrative experienceOther combinations of education and experience may be consideredProficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information TechnologyDemonstrated organizational skills, and the ability to work independentlyDemonstrated problem solving and decision making skillsDemonstrated flexibility to facilitate changes in techniques and procedures in a changing environmentDemonstrated knowledge and competence of skills and concepts related to the positionDemonstrated communication skillsAbility to respect and promote confidentialityAbility to perform the duties of the position on a regular basisAbility to respect and promote a culturally diverse populationAbility to work effectively and maintain positive working relationships with co-workers, clients and within interdisciplinary teamPosition SummaryWorking within an interdisciplinary team, the Home Care Scheduling Clerk III is responsible for the scheduling and assignment of client visits by the Home Care Direct Service Staff.



The Home Care Scheduling Clerk III is also responsible for the administrative functions related to service implementation, scheduling, and maximizing services and resources.ResponsibilitiesOverviewMaintains individual employee schedules in the Electronic Scheduling Program; Responds to service requests and changes in services from the Home Care Case Coordinator and or Direct Service Nurse (DSN), and identifies staffing resources available; Processes service requests according to priority through consultation with Home Care Case Coordinator and/or DSN; Provides assigned worker with assignment information; Notifies assigned worker of resumption and/or termination of service; Communicates with clients regarding scheduling as needed; Maintains Home Care client information in accordance with established guidelines; Completes timekeeping responsibilities as applicable; Adheres to PHIAand FIPPA legislation; Documents concerns and refers to their respective supervisor; Responds to calls from staff; Plans and coordinates replacement staff as required as per Human Resource Policies and applicable Collective Agreements, consult with the Supervisor as needed; Refers employeeperformance concerns to their respective supervisor; Identifies self-learningneeds to their respective supervisor as needed; Works within the scope of the position; Other duties asassigned.

📌 Home Care Scheduling Clerk (Souris)
🏢 Prairie Mountain Health
📍 Souris