Service Delivery Assistant - Bilingual (English/French)Ministry of Labour, Immigration, Training and Skills DevelopmentDivision:Employment and Training DivisionCity:BarrieJob term:1 Temporary assignment/contract up to 12 months with the possibility of extensionJob code:09OAD - Office Administration 09$28.14 - $32.82 Per hour**Indicates the salary listed as per the OPSEU Collective Agreement.Be part of work that supports Ontario's workforce.Join a team that helps people access training, employment services, and skilled trades opportunities across Ontario. As a Service Delivery Assistant, you'll support exams, client service, and day-to-day operations that help communities and local economies thrive.About the jobThe Service Delivery Assistant supports employment and training services that help people build skills, find work, and access opportunities across Ontario. This role is part of a regional team that works with service providers, employers, and community partners to support strong local labour markets.In this position, you help keep services running smoothly and fairly. You'll work in a busy, public facing environment, supporting clients in person, by phone, and by email. You support clients at key points in their journey, handle information and payments accurately, and provide reliable administrative support. Your work helps ensure programs and exams are delivered consistently, securely, and on time.This role offers exposure to a range of administrative and customer service activities.You will:support a well-organized office setting by preparing complete documents, maintaining secure records, and helping clients understand next stepsprovide clear and helpful information to clients, employers, and coworkers by explaining programs, requirements, and processesreview, enter, and update client and program information accurately, while protecting privacy and confidentialityprocess payments and related paperwork, including fees, invoices, receipts, and deposits, and follow up when records do not matchprepare and organize letters, forms, simple reports, and files, and help keep supplies and materials up to datework with coworkers and partners to support smooth,



timely service deliverymanage more than one task at a time in a busy environment and adjust priorities as neededLearn more about Employment Ontario Programs.What you bring to the teamMandatory requirementsYou must possess oral French language skills at the advanced level and written French language skills at the advanced minus level. Your proficiency level will be confirmed before hire.You will be required to travel.Customer service and communication skillsYou:have experience helping people in person, over the phone, by email, or through online meetingscan explain information and next steps clearly using plain languagelisten carefully, respond respectfully, and handle concerns calmlyAdministrative and organizational skillsYou:have experience doing administrative or clerical work involving records, forms, or filescan organize your work, manage more than one task at a time, and learn new processes as neededare comfortable using common office software to prepare letters, forms, and reportsAttention to detail and accuracyYou:can review information to make sure it is complete and correctnotice errors or missing details and take steps to fix themunderstand the importance of keeping information private and secureBasic math and financial SkillsYou:can do basic math related to fees, payments, and recordshave experience handling payments, receipts, or financial paperworkcan compare records and notice when amounts do not matchJudgement and working independentlyYou:can follow clear steps and procedures to complete your workhandle routine situations and know when to ask questions or raise concernswork independently while also contributing to a teamDon't meet every qualification?If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!How we support diversity, inclusion and accessibilityWe are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.Our hiring process is accessible,



consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:diversity, equity and inclusion initiativesaccessibilityAnti-Racism PolicyWhat we offerThe Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province.We offer:a career that can grow across ministries and job functionsflexible learning and developmental opportunities, including education and mentorship programsa comprehensive compensation and benefits packagebase salary that aligns to market trends with performance-based pay and scheduled salary progressiontailored work arrangements, including opportunities like flex hours, self-funded leave and morea modern, friendly and accessible physical work environmentAdditional information:1 Bilingual English/French Temporary, duration up to 12 months, 55 Cedar Pointe Dr, Barrie, Central Region, Criminal Record CheckAbout security checks: A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities. If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in. Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.OPS employees are required to quote their WIN EMPLOYEE ID number when applying.Language requirements and assessment:All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

📌 Service Delivery Assistant - Bilingual (English/French) (Barrie)
🏢 Environment, Conservation and Parks | Environnement, Protection de la nature et Parcs
📍 Barrie