Intelligrated is a leading provider of warehouse automation and material handling solutions. The company designs, integrates, and supports end-to-end automation systems including conveyor and sortation systems, robotics, automated storage and retrieval systems (AS/RS), software, controls, and lifecycle services. Intelligrated helps retailers, e-commerce companies, manufacturers, distributors, and parcel operations improve efficiency, productivity, and fulfilment performance through intelligent, integrated automation solutions.Job DescriptionThe Advanced Customer Service Technician will operate within our customers' facilities performing the maintenance function per the Intelligrated contract. The Advanced Customer Service Technician is critical to the smooth operation of our customer's distribution centers and will be required to perform troubleshooting, repair, and preventive maintenance of our customer's various material handling systems. The Advanced Customer Service Technician will take the initiative to coordinate with other departments the activities required for the safe and satisfactory completion of any job tasks. The Advanced Customer Service Technician will represent Intelligrated on site and will also need to follow our customers' guidelines for general work practices outlined on siteResponsibilitiesCompletes work orders, records, logs and other written or computer-based documents according to established proceduresDiagnose problems using technical drawings (e.G., blueprints, schematics) and diagnostic tools (e.G., multi-meter, laptop)Follow appropriate safety procedures and use Personal Protective Equipment (PPE)



while maintaining equipment and ensure a safe work environment by eliminating potential equipment safety hazards.Assists other Technicians in the troubleshooting, repair and maintenance of distribution center material handling equipmentOperates material handling equipment, battery equipment, moving machinery, and other powered equipmentPerforms preventive maintenance and repairs on equipment according to safety and quality proceduresCan assist in the development of specific technical and training documentationProvides resolutions to mechanical, technical/controls issues; documents all information relating to customer support issues in CMMS and Dashboard database; utilizes resources in other departments (when necessary) to expedite the resolution of conveyor related issuesProvides information to the Customer Service Department and other members of management to enhance Customer Service successFollows up with customers and other departments to ensure issues have been resolvedParticipates in cleaning the conveyor systems, maintenance shop area, and part cage as appropriateMaintains inventory of company supplied tools and PPECompletes appropriate paperwork in a timely mannerAdheres to all department and company standards,



operating procedures and safety requirements while contributing to improvementAble to diagnose and repair equipment with little assistanceHas solid understanding of machine controlsServes as a Technical Trainer to the Customer Service TechnicianAnalyzes and troubleshoots reoccurring issues and creates an action plan/RAIL to support the changePerform other duties as requested, directed, or assigned from time to timeAbility to work at heights using fall protection PPEOccasionally address any incidental electrical issues.Flexibility in covering multiple shifts and holiday hours as required.Willing to work overtime as required.Some travel may be required but is not mandatory / this is for training purposes; this is strongly encouraged to help develop skills & learn networking across the many avenues Honeywell has to offer.Acts as CSS Site Supervisor on days requiredGiven that we provide 24/7 service to our client, it is a term of your employment that you be available to work different shifts, including days, afternoons, nights, and weekends. Initially, you will be assigned to day shift for training purposes, but shift assignments may change from time to time without advance notice depending on staffing and operational requirementsQualificationsYou Must HaveHigh school diploma or equivalent required4+ years of mechanical troubleshooting and repair experience4+ years of electrical troubleshooting and repair experience4+ years of experience using MS Office (Word, Excel, PowerPoint and Outlook)We ValueAssociates or Bachelor's DegreeElectrical Engineering licenseAdditional InformationAll your information will be kept confidential according to EEO guidelines.

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