This is a Casual Opportunity. The Switchboard department is open 24/7 and shifts for this role will vary depending on departmental needs.Type: ReplacementJob DescriptionAnswer main hospital telephones lines, patient information lines and emergency lines, etc.Answer enquiries of callers in accordance with Hospital policy, giving accurate information or referring calls using a PC based directory and paging systemActivate paging and/or Emergency Codes according to Department and Hospital policies and proceduresPage physicians and key hospital personnel as per Hospital policy in a timely mannerUpdate On-Call Schedules used for locating hospital staffRemain up to date on hospital activities and all relevant policies and procedures.As a role model and champion you will work to identify and integrate safe,



best practices into daily activities to foster the delivery of safe and exemplary careThe responsibilities described above are representative and are not to be construed as all-inclusive.QualificationsHigh School Diploma2-3 years previous experience as a telephone or call centre operator preferableExcellent customer service skillsExcellent verbal telephone skills and a firm grasp of the English languageHospital experience a definite assetGood working knowledge of Microsoft Windows, Word and OutlookKnowledge of Nortel Meridian telephones is an assetKeyboarding at 40 w.P.M. with maximum 5% error rateAbility to work at a rapid pace in an unpredictable environmentAbility to remain calm and polite when faced with stressful situations and potentially challenging callersExcellent problem-solving and clear communication skillsProfessional behavior and communication that meets the standards of the professional regulatory college or association, as applicable, and the standards of Women's College HospitalThis position plays a critical role in acting as an advocate for safety and will demonstrate principles, practices and processes that will optimize a safe environment for all

📌 Communications Operator - Switchboard (Toronto)
🏢 Women's College Hospital
📍 Toronto