Elevate customer care with Lineage as a Bilingual Customer Service Representative. Engage with customers in both English and French while managing orders and resolving inquiries.Lineage is seeking a Bilingual Customer Service Representative to provide exceptional service in both French and English. With over two years of experience preferred in customer service, specifically in transportation or logistics, you will excel in order management, proactive communication, and issue resolution. Contribute to KPI goals while enhancing the customer experience.Key Responsibilities:Enter customer orders accurately into TMS systemCommunicate ETAs, shipment status, and resolve inquiriesMonitor accuracy in TMS and customer portalsAssist in outreach activities for SME customersCollaborate with team members to enhance service qualityRequirements:2+ years of customer service experienceStrong attention to detail and problem-solving skillsProficiency in Microsoft Office and TMS systemsFluent in English and FrenchAbility to multitask in a rapid-paced environmentBring your bilingual skills and customer support expertise to Lineage and help us deliver outstanding experiences.

📌 Bilingual Customer Service Representative (Calgary)
🏢 Lineage
📍 Calgary