Title: C74 - Program Navigator (Casual)Number of Positions: 2Competition Number: C74Location: Main CampusPosition Status: CasualReports to: Peer Coordinator & Senior Manager MHSUCompensation: $33.49 - $35.31Job Summary:As a member of the PhoenixCentre Mental Health and Substance Use Team, the Program Navigator, at PhoenixSociety participates in the recovery and capacity building of residents tomaximize their social and economic potential and support their goals for successfulindependent living in the community.Work Performed:Client ServicesAdvocate for residents of the Phoenix Intensive Residential Treatment Program (IRT)Discharge planning services for those residents who have participated in IRT programming. ie: housingsearch in home community, resource and referrals.Ensure transportation for IRT clients arriving to and leaving from the Phoenix Center at intake and dischargeAssist in acquiring personal documentationEnsure ongoing assessment of client progress regarding levels of support neededSupport individuals through crisis including tenancy breakdownProvide support for clients to develop life skills and support community engagementOffer assistance for rental applications as well as other required documentation such as applying for personal identification, healthcare requests, training, jobs, etc.Educate and provide consultation to clients, families and healthcare professionalsMake effective referrals, reflecting in-depth knowledge of community resources and robust collaborative skills in working with other community partnersDevelop, coordinate and deliver psycho-educational and support groupsEnsure that client files are maintained and current within established guidelinesReport to and discuss case concerns with supervisory positions and the integrated services teamMaintain accurate statistics throughout practice and provide monthly reportsCreate and maintain a therapeutic environment following therapeutic community principles which encourage awareness of inter-dependence of community members, and the value of responsible concern for self and othersAct as a positive role model for staff and clientsAct as a back-up to outreach or support staff as neededOperationsIdentify areas for improvement and increased efficiency in building and program operations, technology, services offered, reporting and reports to supervisory positionsFollow and implement universal precautions and infection controlEnsure that program regulations, policies and procedures are followedMaintain up-to-date knowledge of internal safety policies and procedures,



as well as other emergency proceduresOrganize and handle client information in accordance with all privacy legislationOrganize and assemble monthly administrative reportsMaintain agency standards of work qualityCommunity RelationsDevelop positive collaborative relationships with appropriate community partners and external stakeholdersRepresent the Agency in the community through effective and professional interaction with all stakeholders(e.G., BC Housing, Fraser Health, BC Corrections Branch, etc.), human service and health service agencies, government, media, neighbours and the general publicMaintain a thorough knowledge of social, economic, recreational and educational resources in the communityAttend public and organizational events as requiredMaintain a thorough knowledge of social, economic, recreational, and educational resources in the communityFoster teamwork within the Phoenix Society and with service stakeholders. Take action required to foster teamwork and resolve problems that may ariseQualifications:Post-secondary diploma (e.G.,2 to 3 years) in community social services.Minimum one (1) year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalentAbility to administer Narcan and respond effectively to overdose. Knowledge of infection control standards and ability to follow infection control policiesSatisfactory completion of a criminal records check with vulnerable sector screening is requiredSatisfactory completion of Tuberculosis Screening form is requiredSatisfactory completion of Employee Immunization Record form is requiredFirst aid certification with CPR is requiredValid class 5 driver's license with Abstract is requiredSkills &KnowledgeKnowledge of Windows, Microsoft Word, Excel, and database management systemsHigh level of integrity and dependability with a strong sense of urgency and results-orientationStrong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysesStrong interpersonal skills and ability to communicate effectively in writing and verbally in EnglishAbility to engage, facilitate, support, empower and increase motivation for change; actively involving the residents/alumni in the change process and encouraging the resident to take responsibility for the outcomes they achieveDemonstrated therapeutic skills in the areas of case management,



individual and group therapy with adults with substance use and/or concurrent disordersAbility to form effective collaborative relationships with clients utilizing strong relationship-building and de-escalation skillsAbility to work in a trauma-informed frameworkDemonstrated commitment to the social sector with a passion for the organization's mission is essentialCompetencies:Approach to WorkDemonstrates initiative, flexibility, adaptability and resourcefulnessActively seeks and incorporates feedback to inform continuous self-improvementSets goals, creates and implements action plans, monitors progress, and evaluates resultsAdeptly manages competing tasks and uses time efficiently and effectivelyJob Knowledge & Quality of WorkHigh-degree of relevant and current job knowledge and skillConsistently produces accurate, thorough, high-quality work in a timely mannerBuilds and promotes a culture of health and safety in the workplaceImplements and enforces best practices in health and safety within the workplaceJudgement & Decision-MakingModels independent thinking and creativityDemonstrates effective problem-solving skillsMakes clear, consistent, transparent and timely decisions after contemplating various available courses of actionExercises sound judgment in the best interests of the organizationCommunication & Interpersonal SkillsExpresses themselves clearly and professionally both verbally and in writingDisplays high emotional intelligence; uses tact and diplomacyin dealing with sensitive, complex and confidential situationsHas a manner, style and presence that makes a positive impressionListens to and considers others' viewsPersonal LeadershipModels the organization's core values of social justice, teamwork, social innovation, and strength-based practicesFosters enthusiasm, energy and commitmentTakes responsibility for personal actions, performance and healthIs reliable and accountable; shows up on time ready to workTeamwork & CollaborationEffectively works with their colleagues to ensure organizational successChampions positive working relationships with staff and external stakeholdersSupports an environment of openness, and champions teamwork and communication across programsLeverages the expertise and experience of others for organizational successClosing Details:Closing DateInternal applications will be accepted untilOctober 6, 2026, 04:00 pm"All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9." Internal applicants must notify the manager of intent to apply.External applicants will be reviewed after internal applicants have been reviewed and interviewed.All qualified applicants are welcome to apply. Those shortlisted will be contacted.

📌 Program Navigator (Casual) (Surrey)
🏢 Kaizen Lab
📍 Surrey