Join Cogeco as a Hybrid Retention Specialist in Burlington, Ontario, where you'll build customer loyalty and resolve service issues proactively. This role emphasizes exceptional service and negotiation skills.You'll work from home and in the Burlington office twice a month, addressing customer inquiries about disconnection requests. Your goal will be to enhance retention rates by resolving customer issues and effectively showcasing our services' perks. The position requires a passion for customer service and sales, coupled with the resilience to achieve set targets.Key Responsibilities:Resolve downgrade or disconnection inquiries effectivelyUtilize negotiation skills to foster customer retentionAddress customer service and technical issues promptlyEnhance customer retention with persuasive communicationMeet all key performance indicators consistentlyRequirements:High School Diploma required; post-secondary preferred1-2 years of previous call center experienceProven ability in customer service and salesAnalytical and detail-oriented mindsetFlexibility to work in a changing schedule environmentMaximize your potential while making a significant impact in customer retention at Cogeco.

📌 Hybrid Retention Specialist - Cogeco (Burlington)
🏢 Cogeco
📍 Burlington