Become a pivotal part of guest experiences at Fantasyland Hotel as a Front Office Agent. You'll manage check-ins, check-outs, and inquiries to guarantee an exceptional stay.This role emphasizes welcoming guests and handling their requests efficiently while ensuring a smooth check-in/check-out process. You'll balance operational tasks and contribute to positive guest interactions by addressing inquiries and concerns with care.Key Responsibilities:Welcome guests warmly during check-in and check-outVerify reservations and handle payment transactionsMaintain a balanced cash float and paperworkAssist guests with information on hotel amenitiesResolve guest complaints in a skilled mannerRequirements:1-2 years of experience in customer service preferredStrong interpersonal and communication skillsProfessional appearance with a friendly dispositionAbility to stand for extended periods and assist with baggageWell-developed organizational and problem-solving skillsJoin Fantasyland Hotel and enhance the guest experience through dedicated service.

📌 Fantasyland Hotel Front Office Agent (Edmonton)
🏢 West Edmonton Mall
📍 Edmonton