Drive brand success with Mastercard as a Customer Performance Manager. Utilize your expertise in investigations, risk management, and brand protection to optimize customer engagement.

In this managerial role, you will lead investigations and support high-impact cases at Mastercard, ensuring compliance with document procedures and standards. Your experience in audit and merchant monitoring will be essential for guiding a global investigations function, enhancing brand strength, and supporting effective communications across teams and stakeholders.

Key Responsibilities:



• Conduct investigations following Mastercard’s standards and guidelines • Provide management support for high-impact investigations • Review external referrals and initiate investigations • Collaborate with legal and regulatory teams for effective outcomes • Identify trends and improvement opportunities for case management

Requirements: • 5-7 years of experience in investigations and compliance • Robust understanding of payment ecosystems and risk management • Excellent communication and analytical skills • Proven leadership experience in a global context • Attention to detail with a focus on quality execution

Harness your expertise in risk management and elevate Mastercard's customer performance standards. #J-18808-Ljbffr

📌 Customer Performance Manager at Mastercard (Winnipeg)
🏢 Mastercard
📍 Winnipeg