Can people hear you smiling over the phone? Do you know how to turn someone's day around, no matter how down or frustrated they are? Are you the go-to person, among your friends and family, for help with mobile devices and streaming technology?Join UsWe're Sutherland and we're hiring Customer Service Representatives to provide outstanding and personal support to customers of one of our customers, an exciting streaming service that hosts some of the best content out there.This is a remote, work from home positionJob DescriptionAs a Customer Service Representative, you will provide inbound customer care, primarily over the phone and email. You'll bring your expertise in streaming support to deliver exceptional customer service and solutions to resolve billing issues, troubleshoot errors and concerns, and guide customers to the products and services that will best meet their entertainment needs.This is the job for you ifYou are the go-to person to help troubleshoot tech problems.You leverage streaming services regularly.You excel at handling customer inquiries of varying types.You are an active listener and enjoy building rapport with customers.You are energized by the prospect to learn new things, perform at a high level in a team environment and creatively solve problems.You leverage two-way feedback to enhance your performance.What we offerMedical,



dental and vision benefitsPaid training & PTOAdvancement opportunities – 80% of our frontline leaders have been promoted from withinMonthly company reward & recognition programsEmployee DiscountsEAP & Health and Wellness programs including a personal trainer dedicated to SutherlandQualificationsAn understanding of basic computer and home networking terminology (i.E. operating systems, routers, etc.)Efficient and accurate typing skills (at least 30 words per minute)Experience using a streaming player or gaming systemExcellent verbal and written communication skills and are a strong multitaskerDriven by solving problems and meeting goalsFamiliar with Microsoft Office toolsExperience in customer service and salesHigh school diploma or equivalentWe will provide equipment, however to work from home, you must have:Excellent Internet connectivity:Internet access speeds of at least 2 MBPS upload and 10 MBPS download – the faster the better!In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)A quiet and distraction-free, secure place to work.Additional InformationThis job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.

📌 Customer Service Representatives - Remote (Quebec City)
🏢 Sutherland
📍 Quebec City