Role SummaryThe Customer Service Representative is the first point of contact for Challenger customers from the initial booking, throughout transit, and until freight has successfully delivered. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customers' loads.Hours of WorkMonday to Friday, 1:30pm – 10:00pmWork ArrangementOn-sitePosition TypeNon-UnionEmployment StatusPermanentCompensationSalary: $45,000Shift premium: $1,500 annuallyWork Location & Environment300 Maple Grove Rd, Cambridge ON, N3E 1B7Office environmentKey AccountabilitiesEmail communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and ManagementBook pickup and delivery appointments and schedule as requiredNotify external and internal customers of late arrivalTrace loads,



inquire on rates and capacityAnswer incoming calls and transfer appropriatelyData enter orders via EDI or manually inputting into the systemEnter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmedSupply accurate information/updates through online portals for various customers and weekly reportingTrouble shoot problems including rescheduling and cancellation of loadsMaintain customer profiles and ensure all special requirements are noted in profile and the orderQualificationsWe're looking for someone who brings:Education & ExperienceMinimum 2 years' experience in a corporate customer serviceHigh School Diploma or GED (Post-Secondary Degree or Diploma considered an asset)Experience in the transportation industry considered an assetSkills & AttributesCommitment to customer satisfaction and a customer focused mentality.Solid computer skills.Excellent communication skills.Strong organizational skills and the ability to work on multiple tasks simultaneously.Creative and effective problem-solving ability.Well-organized, enthusiastic, professional and a positive team member.Commitment to customer satisfaction and customer focused

📌 Afternoons Customer Service Representative - Challenger (Cambridge)
🏢 Fastfrate Group
📍 Cambridge