Bring your passion for technology and customer support to Sutherland as a remote Customer Service Representative. Deliver exceptional assistance to users of a leading streaming service.As a Customer Service Representative, you will handle inbound calls and emails, resolving issues related to streaming services and billing inquiries. Your tech-savviness and skill in building rapport will help create positive customer experiences. If you're eager to learn and thrive in a collaborative workplace, this position is for you.Key Responsibilities:Provide inbound customer support primarily via phone and emailTroubleshoot streaming issues and resolve billing problemsGuide customers to suitable streaming products and servicesUnderstand customer needs through active listening and feedbackMaintain high-level performance in a team-oriented settingRequirements:Strong understanding of streaming technology and terminologyMinimum typing speed of 30 words per minuteExcellent verbal and written communication skillsFamiliar with Microsoft Office and customer service principlesHigh school diploma or equivalentUtilize your problem-solving skills and technical expertise to enhance customer satisfaction at Sutherland.

📌 Remote Customer Service Representative Sutherland (Montreal)
🏢 Sutherland
📍 Montreal