YOUR CHALLENGESSupport customers by offering valuable and accurate information while answering questions and handling complaints about products and services.YOUR RESPONSIBILITIESAnswer customer requests through various channels (phone, chat, email); Perform data entry and conduct research; Interact with customers to provide them with the information requested on products and services and process and resolve complaints; Answer customerrequests quickly; Communicate with customers through various channels; Assess customers' needs and propose adequate solutions; Ensure customersatisfaction and offer skilled customer service.YOUR SPECIFIC MEASURES OF SUCCESSService level; Average processing time; Average response time; CSAT;CES.WHAT WE ARE LOOKING FORGeneral experience in customer service; Experience witha CRM, an asset; Ease with technology; Bilingual, (French and english, written and spoken); Previous branchexperience, an asset; Knowledge of health and safety, an asset.

📌 Bilingual Customer Service Agent (Saguenay)
🏢 Software Paradigms International
📍 Saguenay