Work Location: Port Hope, Ontario, CanadaHours: 37.5Line of Business: Personal & Commercial BankingPay Details: $45,700 - $61,000 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:KEY ACCOUNTABILITIESCUSTOMERCreate an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experienceAct as the premier lobby leadership branch representative, by greeting and engaging customers in a range of advice, service, educational, digital, and informational conversationsUse ability to discover and advise on meeting/exceeding customer needs by asking curious questionsTrain and educate customers on mobile, ATM, and online banking, as well as building customer-centric confidence with digital and emerging banking trendsEducate and promote TD Bank products and services which align to customer needs, with specific focus on Everyday Banking products (e.G., chequing, savings, credit cards, etc.) as well as personal unsecured lendingPoint of contact for all customer problems, ensuring concerns are handled appropriately and within a timely fashion,



escalating where necessaryAssist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelinesSupport the frontline with transactions, both cash and non-cash, as scheduledSHAREHOLDERContribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growthPromote full suite of products, advice, services and banking capabilitiesUnderstand and apply operating policies and proceduresContribute to business objectives for Operational ExcellenceSupport the timely and accurate completion of business processes and proceduresEscalate non-standard or high-risk transactions / activities as necessaryEnsure documentation that is prepared / completed is accurate and properly reflects customer / business intentions and is consistent with relevant rules / regulationsSupport and participate in process improvement opportunitiesEnsure necessary due diligence to support the accuracy of all customer transactions / activitiesBe knowledgeable of and comply with Bank Code of ConductEMPLOYEE / TEAMParticipate fully as a member of the team, support a positive work environment that promotes service to the business, quality,



innovation and teamwork and ensure timely communication of issues/ points of interestSupport the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unitParticipate in personal performance management and development activities, including cross training within own teamKeep others informed and up-to-date about the status / progress of projects and / or all relevant or practical information related to day-to-day activitiesContribute to a fair, positive and equitable environment that supports a diverse workforceAct as a brand ambassador for your business area/function and the bank, both internally and/or externallyBREADTH & DEPTHRequires developed knowledge and skills to offer service and advice for a range of product and servicesRequires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by low to moderate complexity / riskProvides recommendations and guidance to customers and / or internal partnersProvides solutions to problems in customer situations that are atypical or infrequent, or not covered by stated processesEvaluates issues, errors and problems based on practices and existing precedents or proceduresUnderstands how the customer or advice team integrates with others to accomplish team objectivesImpacts the quality, timeliness and effectiveness of the advice team or services provided to customersSuggests improvements to work practices and advice or customer service processes to achieve results or improve efficiency of the sales Explains detailed and/or complicated information within the team; builds working relationships with customers and related teamsRequires full proficiency gained through job related training to perform a range of activitiesGenerally reports to an Assistant Branch Manager or Br

📌 Personal Banking Associate (Port Hope)
🏢 TD Bank
📍 Port Hope