We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities who are looking for a Community Manager.They are seeking a top-notch, experienced Online Community Manager to act as the eyes and ears of your assigned communities. Reporting to the Community Team Leader, the Online Community Manager contributes to community engagement strategy, builds community relationships, and contributes to overall brand growth.ResponsibilitiesDaily monitoring of member activity on online forums, proactively reporting themes, trends, and problem areas to the Community Team Leader or Customer Service TeamKeep internal and external information up-to-date in a fast-paced environmentWork closely with the team to write and disseminate critical information about brand updatesComplete brand-specific training and be prepared to identify and flag Adverse Events across assigned communitiesReply to member comments in assigned discussion forums to foster a sense of community and encourage conversation; this individual will not be the point of contact for responding to individual customer complaints/inquiries, but will cluster them into trends for the team to understandContribute ideas for the overall growth and health of both individual communitiesResponsible for Discord on-platform events such as AMAs,



and other activities to engage and connect with the broader Discord community; onboard new users and ensure their continued engagement while promoting a vibrant community culture on Discord.Work closely with social and content teams to produce exclusive content and create a diverse creative community.QualificationsEntrepreneurial mindset and ability to operate autonomously in a remote environmentExperience using Discord ServerExcellent, accurate written and verbal communication skillsAbility to use social media tools to glean trends, statistics, and insightsProfessionally represent the Company's core values and mission when interacting with external partiesStrong work ethic, and ability to work closely with, and collaborate effectively with other teamsA global mindset: someone who has either worked internationally or had experience managing a large regional communityPrior customer service experience beneficialAbility to adapt to and learn new community-related softwareExtremely organized and able to juggle multiple tasksTeam playerAble to work nights or weekends/variable schedule when necessary.The company offers a competitive annual salary, medical and dental benefits, RRSP contributions, wellness allowance and much more!Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal chance for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference maybe given to Canadian citizens and permanent residents.

📌 Community Manager (Mississauga)
🏢 Humankind Global Recruitment
📍 Mississauga