Role ProfilePosition: Customer Sales & Service RepresentativeJob Location: Edmonton, AlbertaJob Type: Full-TimeStatus: Non-ExemptSummary of the RoleThe function of the Customer Sales and Service Representative is to provide direct support to the Branch Managers and Sales Representatives in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets.ResponsibilitiesMust maintain 100% commitment to safety policies and proceduresPartners with Sales Representatives to provide sales quotesProcesses incoming inquiries into company sales systemQuotes customers using working knowledge of productSuccessfully achieves budgeted Branch sales goalsAssists A/R personnel in creating and establishing new accounts and follows up on collectionsCoordinates with Sales Representatives and Branch management to keep account activities updatedMonitors delivery date commitments and expedites where appropriateMonitors customer specific inventory for sales order fulfillmentBuilds and maintains strong internal and external relationshipsProvides technical/service support to account management, branch management and internal and external customersPerform other duties as trained and qualified forSkills and AbilitiesPossess excellent customer service skillsAbility to interact with customers and team-members in a professional mannerAbility to work independentlyAbility to work in a fast-paced environmentAbility to multitask and prioritize responsibilitiesMust have excellent communication skills, both oral and writtenRequires a proficiency in math skills including addition, subtraction, multiplication and division in units of measureMust be able to perform calculations using whole numbers, fractions, and decimals.Moderate computer skills including MS Word, Excel, internet,



customer portals and emailMust be able to successfully utilize the company softwareMinimum QualificationsMinimum of 1 year Business to Business Customer Service ExperienceHigh School Diploma or EquivalentMust be 18 years of age or olderModerate computer skills including MS Word, Excel, internet, customer portals and emailAbility to perform basic mathAbility to work overtime, as requiredBackground checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)Preferred Qualifications1-3 years of customer service experience in industrial distributionPrevious experience utilizing an ERP systemProduct knowledge in hose, gasket and conveyor systems a plusPhysical Requirements and Work EnvironmentThis position is primarily based in an office environment but may occasionally require visits to the warehouse for order-related follow-ups. The warehouse environment may include fluctuating temperatures (both hot and cold), varying noise levels, exposure to dust, and other typical elements of an active industrial environment. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role.Ability to work in a stationary position for extended periods of time.Frequent operation of a computer, keyboard, mouse, and other standard office equipment.Ability to comprehend and follow instructions and safety procedures.Ability to read, write and communicate in EnglishAbility to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals.Ability to respond to safety signals, alarms, and verbal instructions.Ability to work in varying environmental conditions, including exposure to temperature changes, dust, and warehouse noise.Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats when required.Equal Chance EmployerEqual Opportunity EmployerIt is our policy to employ qualified persons without regard for veteran or disability status.Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.

📌 Customer Sales & Service Representative (Edmonton)
🏢 Hrsystem
📍 Edmonton