Join Rootly as a Technical Solutions Engineer, a pivotal role focused on enhancing incident management for leading companies. Bring your technical acumen to customer collaborations, ensuring successful integrations.

In this role, you’ll utilize your 5+ years of experience to support customer implementations while building valuable content around Incident Management. Partnering with internal teams such as Engineering and Product, you’ll ensure that customers’ needs shape product enhancements. Your hands-on experience with REST APIs and cloud technologies will guide your conversations with clients, establishing you as a trusted advocate.

Key Responsibilities:
• Facilitate seamless customer implementations and integrations
• Craft best practices for improved incident management




• Participate in cross-functional collaboration for product enhancements
• Conduct technical conversations with customer engineering teams
• Develop resources that empower customers to succeed

Requirements:
• 5+ years in Solutions or Sales Engineering
• Expertise in REST APIs, webhooks, and Integration patterns
• Familiarity with Terraform and major cloud providers
• Scripting or programming language proficiency
• Robust communication and presentation skills

Utilize your technical expertise to make a significant impact on incident management solutions at Rootly, shaping the future of customer relationships.
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📌 Technical Solutions Engineer Role (Ontario)
🏢 XYZ Venture Capital
📍 Ontario