Become a key player in healthcare technology with Pillway as a Customer Service Specialist. Provide exceptional support to our diverse clients, ensuring a seamless experience through effective problem resolution.As a Customer Service Specialist at Pillway, you will tackle non-pharmacist inquiries, addressing shipping issues, app troubles, and payment questions. Ideal candidates will demonstrate robust communication skills in both French and English, while navigating our CRM system effectively to ensure customer satisfaction. Collaborating closely with the Pharmacy Experience Specialist team,



you will play a vital role in enhancing our service delivery.Key Responsibilities:Manage customer tickets in our CRM system promptlyEscalate complex issues to relevant departments efficientlyProvide campaign support through inbound callsTroubleshoot app or website technical issuesCollaborate with Pharmacy Specialists for issue resolutionRequirements:Outstanding verbal and written communication skillsExperience in customer service and tech supportFamiliarity with CRM systems and ticket managementStrong problem-solving abilities for technical inquiriesEmpathy and commitment to positive customer experiencesLeverage your skills in communication and problem-solving while fostering innovation in healthcare services at Pillway.

📌 Customer Service Specialist At Pillway (Brampton)
🏢 Pillway
📍 Brampton