Senior Project Manager / Leader – ServiceNow Contract: 1 YearPay Rate: $110–$115/hr Inc.Location: Metro Hall, 55 John Street, Toronto, ON M5V 3C6 – 15th FloorWork Model: Hybrid – minimum 3 days/week onsiteProject: ServiceNow Digital Product Release Management (DPRM) Role Overview We are seeking a Senior Project Manager / Leader – ServiceNow to lead the design, configuration, customization, implementation, and support of a ServiceNow Digital Product Release Management (DPRM) solution for a large enterprise setting. The successful candidate will work closely with business stakeholders, product owners, project teams, and technical teams to deliver scalable Release Management solutions aligned with ITIL and enterprise ITSM best practices. Key Responsibilities Lead the design, configuration, customization, and implementation of ServiceNow DPRM.



Facilitate stakeholder workshops, requirements gathering, and business process reviews. Configure ServiceNow workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, forms, notifications, dashboards, and reports. Design and support integrations with Change Management, CMDB, SPM, DevOps, CI/CD tools , and other enterprise systems. Establish release governance, including release calendars, scheduling, risk/dependency management, and deployment coordination. Support solution testing, deployment, production support, and continuous improvement. Develop documentation, training materials, operational procedures, and knowledge-

📌 Rq00793 - Project Manager/Leader - Senior (Toronto)
🏢 Analyst Technical Solutions
📍 Toronto