Join Junip as a Customer Support Specialist, where you'll resolve complex technical issues for our clients. This role offers flexibility in seniority based on your experience, with a focus on customer satisfaction.At Junip, we are seeking a dedicated individual to engage with our 10,000+ ecommerce customers. Your role will include troubleshooting technical problems via live chat, email, and video calls, along with owning our Shopify App Store rating by gathering feedback. We also have an AI support agent, which you will manage, to enhance service efficiency.Key Responsibilities:Resolve complex customer inquiries via live chat and emailDrive positive reviews on the Shopify App StoreManage Fin, our AI support agentCollaborate with the small, ambitious teamActively learn about product offerings and customer needsRequirements:Robust people skills for escalation and de-escalationExcellent written communication for clear explanationsCuriosity about product and customer supportExperience in ecommerce technology is a plusAvailability in EST timezone, ideally near KitchenerUtilize your customer service expertise and communication skills to enhance Junip's support experience.

📌 Customer Support Specialist At Junip (Toronto)
🏢 Junip
📍 Toronto