Join Fidelity as a Client Support Associate, focusing on enhancing client experiences. This hybrid full time position is pivotal in client onboarding and product adoption.As part of the Digital Product Development team, the Client Support Associate will engage with clients throughout their interaction with Fidelity's application. You will lead the onboarding process, ensuring users grasp product functionalities while providing ongoing support as needed. Your direct influence will guide clients through adoption smoothly.Key Responsibilities:Primary contact for all client inquiries and needsDeliver educational content to prospective clientsFacilitate smooth onboarding and setup for usersAddress and escalate issues in alignment with policiesEncourage ongoing product usage and adoptionRequirements:Must hold current Canadian work authorizationStrong background in client support rolesAbility to communicate effectively in virtual settingsWillingness to engage in a hybrid work environmentFocused on positive client outcomes and experiencesSupport and enhance the Fidelity client journey through your expertise in this significant role.

📌 Client Support Associate Hybrid Role (Toronto)
🏢 Fidelity Canada
📍 Toronto