A career as an Operations Agent at National Bank, you will capitalize on your ability to work in synergy with clients and your colleagues. In this role, you will support members of your team by carrying out administrative tasks in accordance with Bank policies, standards, and procedures.Warmly welcome clients to the branch and direct them to the right resource personProvide top-quality customer service in person, on the phone, and via emailEnsure that all common spaces for the team and for greeting clients feel welcoming and appear professionalOrganize and manage conference room schedules for clientsHelp coordinate events and conferences with internal/external partnersCarry out various daily administrative activities (e.G., mail, distribute and file documents, order supplies)Your team:National Bank Financial – Wealth Management is the fifth largest mutual funds brokerage firm in Canada. We have close to 1,000 investment advisors who manage the assets of more than 400,000 clients in about 100 branches. You will report to the Regional Manager and work closely with a team of investment advisors.We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer a hybrid (remote and in the office) work model, work schedule arrangements to help you achieve work/life balance, and versatile leave that you can take when it's important to you.Prerequisites:High school diploma and 21⁄2 years of relevant experience or a college diploma and 6 months of relevant experienceCollege diploma in administration, an assetExperience working in financial services, an assetPractical knowledge required of Excel, Word,



and OutlookAbility to adapt to change and work under pressureOrganizational and priority management skillsA career as an Operations Agent at National Bank, you will capitalize on your ability to work in synergy with clients and your colleagues. In this role, you will support members of your team by carrying out administrative tasks in accordance with Bank policies, standards, and procedures.Your job:Warmly welcome clients to the branch and direct them to the right resource personProvide top-quality customer service in person, on the phone, and via emailEnsure that all common spaces for the team and for greeting clients feel welcoming and appear professionalOrganize and manage conference room schedules for clientsHelp coordinate events and conferences with internal/external partnersCarry out various daily administrative activities (e.G., mail, distribute and file documents, order supplies)Your team:National Bank Financial – Wealth Management is the fifth largest mutual funds brokerage firm in Canada. We have close to 1,000 investment advisors who manage the assets of more than 400,000 clients in about 100 branches. You will report to the Regional Manager and work closely with a team of investment advisors.Prerequisites:High school diploma and 21⁄2 years of relevant experience or a college diploma and 6 months of relevant experienceCollege diploma in administration,



an assetExperience working in financial services, an assetPractical knowledge required of Excel, Word, and OutlookAbility to adapt to change and work under pressureOrganizational and priority management skillsLanguages: FrenchRequired skills: Artificial Intelligence, Cybersecurity, Diversity & Inclusion, Empathy, Initiative, Learning Agility, Resiliency, TeamworkYour benefitsHealth and wellness program, including many optionsFlexible group insuranceGenerous pension planEmployee Share Ownership PlanEmployee and family assistance programPreferential banking servicesInvolvement in community initiativesTelemedicine serviceVirtual sleep clinicWe have an offer that keeps up with trends as well as your needs and those of your family.Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.Making a bold move in a people-first environmentWe're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

📌 Operations Agent (Laval)
🏢 National Bank of Canada
📍 Laval