As a Specialist - Customer Care, you will be part of a specialized team within Wesco's Centralized Customer Care organization focused specifically on supplier invoice resolution. You will assist with root cause discrepancies between purchase orders and a supplier's invoices. You will support the Accounts Payable team on appropriate resolution and processing any offsetting transactions (including inventory and cost adjustments), largely self-directed within the framework of Wesco's internal policy,and Customer Care's standard operating procedures.ResponsibilitiesAssist with research and resolution on supplier invoice discrepancies (variance between Wesco Purchase Order and Supplier Invoice) with little supervisionAssist with resolution of discrepancies, and processing offsetting transactions (such as cost adjustments to inventory and historical corrections to customer billings) to ensure complete resolutionSupplier invoice resolution subject matter expert for the field (Sales and Operations)Provides support between Sales, Operations, Inventory Management,



and Accounts Payable teams to research and resolve payables issues and communicate resolution back to Accounts Payable teamEffectively organizes and manages large volume of discrepancies across numerous branches, interfacing with employees in the field, and escalating timely to field management as necessaryQualificationsHigh School Degree or Equivalent required; Associates' Degree (U.S.)/College Diploma (Canada) preferred1 year of related experience required; 3 years preferred1 year of Oracle or other large integrated financial system experience is preferredAccounting knowledge strongly preferred, including understanding of income statements, general ledger accounts, balance sheets, sales, and margin, etc. preferredStrong Microsoft Excel experience is preferredTime management skills required, including ability to prioritize customer issues and resolve with positive outcomesSolid interpersonal skills that allow one to work effectively in a diverse working environmentAble to effectively communicate both verbally and in writingAble to work well under pressureStrong attention to detailAble to deal with people sensitively, tactfully, diplomatically, and professionally at all timesComputer literate, including effective working skills of MS Word, Excel and e-mailAbility to travel 0-25%#LI-CP1

📌 Specialist - Customer Care (Toronto)
🏢 CSS
📍 Toronto