The Advisors Client Services team is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations We provide customers across industries and geographies with a tailored portfolio of solutions to address their business needs Within Data and Services, the Business & Market Intelligence (B&MI;) suite of products, aims to bring to market innovative solutions combing the power of consulting and technology With compelling offerings for financial institutions, retailers, telecommunications organizations, travel companies and more, our services drive efficiency and value and enable our customers to solve business problems from end to end The role will lead initiatives to support the growth and scalability of the B&MI; product suite business in the region The Associate Managing Consultant, Customer Success Product Specialist for the Start Path Corporate Membership is responsible for driving customer adoption, satisfaction, retention, and long-term value realization for Start Path Advisors CS-SPD is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by: Project management and delivery of new and complex products,



platforms and services to market smoothly and efficiently Building strong credible relationships with our clients and internal stakeholders Act as ‘voice of the customer’ internally and use these valuable feedback / insights to drive customer experience Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions Acting as the knowledge expert on products and solutions and the most effective means of implementation As an Associate Managing Consultant, you will develop a deep understanding of our product features & functionalities and be responsible for the successful delivery of our solutions (where required) that drives value for our clients You will act as a coach for our customers. Your coaching efforts will support in enabling customers to leverage the Start Path Corporate Membership program to add value for their businesses, derive insights and ultimately support our customers in their strategic goals Engage with startup and fintech founders to help them join and get most value from our Innovation solutions and engagement programs Organize, plan and execute the Discovery Sessions and Quarterly Innovation Reviews with customers to share the program insights Conduct product demonstration, training and hosting webinars Leads assigned delivery projects to ensure contractual objectives and delivery on-time goals are met Lead and oversee delivery and implementation of innovation products, platforms, and services including Sandbox as a Service and Fintech Scanner Develop market scans for customers leveraging the Fintech Scanner solution Research and deliver solutions for complex problems and respond to inquiries Identify areas of improvement, track project & task updates,



and identify clients at risk of churning Act as a liaison between the client and product development teams and assist with prioritization of client requested platform enhancements, customization, and/or client specific features Realise operational efficiencies in the way solutions are delivered to customers Demonstrate a commercial mindset in identifying cross-sell and up-sell of solutions Drive license retention and identify new logos to support commercial goals Manage user-onboarding process and effectively partner with users to improve their ability to leverage insights and data to drive business decisions Develops and maintains strong working relationships, with partners in other business functions to complete delivery and customer support tasks Proven experience working in Customer Delivery or Consulting fostering strong customer engagement, demonstrating value add to customers, and leading to successful product / project deliverables Enthusiastic with the ability to inspire others and create a collaborative culture of teamwork Execute a data-driven approach to defining priorities and tracking success Demonstrating a customer success mindset focused on delivering solutions that are scalable, leverage innovative technologies, and delightful for end-users Demonstrated ability to develop relationships with both mid- and executive-level customer contacts Proven ability to work with both business and technology stakeholders; solid writer, presenter, and speaker Exceptional analytical and quantitative problem-solving skills Fluent local office language and English required; other languages desirable Comfortable with significant customer interaction and excited to build executive-level relationships Advanced Word, Excel, and PowerPoint skills required Bachelor’s degree or equivalent qualification

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📌 Senior Specialist of Customer Success (Winnipeg)
🏢 Mastercard
📍 Winnipeg