Drive brand success with Mastercard as a Customer Performance Manager. Utilize your expertise in investigations, risk management, and brand protection to optimize customer engagement.

In this managerial role, you will lead investigations and support high-impact cases at Mastercard, ensuring compliance with document procedures and standards. Your experience in audit and merchant monitoring will be essential for guiding a global investigations function, enhancing brand strength, and supporting effective communications across teams and stakeholders.

Key Responsibilities:
• Conduct investigations following Mastercard’s standards and guidelines
• Provide management support for high-impact investigations
• Review external referrals and initiate investigations




• Collaborate with legal and regulatory teams for effective outcomes
• Identify trends and improvement opportunities for case management

Requirements:
• 5-7 years of experience in investigations and compliance
• Solid understanding of payment ecosystems and risk management
• Excellent communication and analytical skills
• Proven leadership experience in a global context
• Attention to detail with a focus on quality execution

Harness your expertise in risk management and elevate Mastercard's customer performance standards.
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📌 Customer Performance Manager at Mastercard (Ontario)
🏢 Mastercard
📍 Ontario