Elevate your career as a Senior Solutions Analyst with PointClickCare, focusing on cloud-based healthcare technology. Deliver exceptional customer support while resolving complex technical issues in a dynamic workplace.This role emphasizes your expertise in SaaS software and your ability to handle advanced customer inquiries effectively. You will work closely with healthcare providers to ensure high-quality outcomes, leveraging your strong understanding of long-term care workflows.



Your focus will be on maintaining excellent service delivery while mentoring junior team members.Key Responsibilities:Provide top-tier support for customer administrative and technical issuesDevelop expertise in cloud software for patient care processesTroubleshoot complex issues through log analysis and researchCollaborate cross-functionally to resolve client challengesDocument customer interactions thoroughly using the ticketing systemRequirements:Experience supporting PointClickCare software applications1-2 years in troubleshooting web-based applicationsProficiency with diagnostic tools for issue resolutionBachelor's degree or equivalent preferredExcellent communication skills, both written and verbalUtilize your SaaS skills to enhance customer experience and drive solutions at PointClickCare.

📌 Senior Solutions Analyst At Pointclickcare (Montreal)
🏢 PointClickCare
📍 Montreal