Join a dynamic, international team as an Enterprise Customer Success Manager, managing a portfolio of global accounts from Canada. Drive customer success and growth through effective engagement and support.

This role emphasizes an experienced Customer Success professional's contribution, overseeing approximately 50 high-value enterprise accounts. Your primary focus will be on the full customer lifecycle, from initial onboarding to renewals and expansions, ensuring a strong partnership with Sales and cross-functional teams to enhance customer satisfaction.

Key Responsibilities:



• Manage approximately 50 high-value global Enterprise accounts • Own the customer lifecycle from onboarding to expansion • Negotiate renewals and maximize net revenue retention • Drive product adoption and mitigate churn risk • Conduct strategic check-ins and business reviews

Requirements: • 8+ years in Customer Success, Account Management, or Sales • Robust understanding of Customer Success best practices • Proven success in leading complex renewals • Ability to build executive-level stakeholder relationships • 2+ years of SaaS experience

Leverage your skills in customer lifecycle management and stakeholder engagement to support enterprise clients in this rewarding role. #J-18808-Ljbffr

📌 Enterprise Customer Success Manager Canada (Saint-Antoine-sur-Richelieu)
🏢 Bilinguallink
📍 Saint-Antoine-sur-Richelieu