We are seeking a Technical Support Analyst to focus on operational reliability in a hybrid setup within the Greater Toronto Area. The salary range for this position is between $85,000 and $105,000.This role requires you to maintain the operational readiness of technology services that are critical for business. You will be responsible for monitoring production services, leading incident response efforts, and enhancing business continuity and access management procedures. Your knowledge of IT service management will enhance operational governance significantly.Key Responsibilities:Own the operational reliability of cloud and on-premise servicesContinuously monitor and evaluate service availabilityLead incident response initiatives to mitigate risksDevelop and reinforce business continuity practicesEnhance performance governance and vendor managementRequirements:Robust ITIL background and service management experienceFamiliarity with ITSM platforms, particularly ServiceNowKnowledge of Disaster Recovery planningExperience with Identity and Access Management practicesExposure to operational risk and compliance issuesUtilize your technical support expertise to ensure the dependability of business-critical technology services.

📌 Operational Reliability Analyst Gta (Markham)
🏢 SearchLabs
📍 Markham