Select how often (in days) to receive an alert:Select how often (in days) to receive an alert:We are looking for a Logistics Representative who will play a critical role in supporting our Channel Partners and/or Internal Stakeholders, drive operational efficiencies and effectiveness within Supply Operations, including:Opportunity identificationCustomer Experience/L2RTeam PlayerThis is a role that will work with our amazing team including but not limited to our Account Managers, Dealer Development Managers, Channel Partners, Business Stakeholders and 3PL Warehouse(s) ensuring strong collaboration.Role for Logistics RepresentativeRespond to Channel Partners and/or Internal Stakeholders on inventory related inquiries and/or issues; investigate, resolve and document when requiredProcess system transactions; order creation, RMA creation, serial number look-up, PO Conversions, order and/or return system fix requests, etc.); make required adjustments as requiredProvide support on tasks related to: step by step process documentation, back up support, special requests, etc.Performs other functions as assignedQualificationsRequired KnowledgeStrong understanding of the wireless business and/or operationsCustomer Service experience required 3+ yearsExperience in a Call Centre environmentSAP experience assetKnowledge of Microsoft Office SuitesAbility to embrace and adapt to change in a continuous learning environmentExcellent verbal and written communication skillsAbility to Multi-task, work in fast-paced and demanding environmentSkills & AbilitiesProven analytical abilities – needs assessment, business case development, financial modeling, impact assessments, some knowledge of business intelligence skills and tools (ie: DOMO,



tableau)Proactive mindset to identify process improvement opportunitiesSystematic approach to solving problemsHyper-focused on delivering great customer experiences aligned to our outcomesAdept at working in a highly-cooperative lean, agile environmentWell-versed in the interplay between business, technical and customer needsHighly detail oriented, organized, and have exceptional analytical skillsAbility to work independentlyDetail oriented, yet able to stand back and appreciate the big pictureSense of urgency and ability to drive issues to closure despite competing priorities from various stakeholdersAble to deal with ambiguity and complex issues and conceptsJob Type:A bit about usWe're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Contact CentreDo you live, breathe, and sleep customer care? We do – every single one of us. We understand what a great customer experience is.We are honoured to be recognized1.16 millionTELUS TV customers15.5 millionResidential and wireless subscribersAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

📌 Logistics Representative (Toronto)
🏢 Intello Technologies
📍 Toronto