Company: ClaimsPro LP Bilingual Claims Service Representative-Remote Compensation range: $35,200.00 - $48,900.00 annuallyRole Summary We have existing opportunities to add Bilingual Claims Service Representatives to our team! You will work in a remote based environment anywhere in Canada, providing immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls.Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required. * In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps) * Please note that this position requires shift work on a seven (7) day rotating basis with an 8 hour shift between the hours of 7am to 12am. Weekend shifts are mandatory. *Only candidates fully bilingual in French and English will be considered *This is a full time opportunity, and will require 37.5 hours of work per week.ResponsibilitiesReview call report and ensure call has terminated properly, then forward accurate and complete call reports as required.Provide personalized customer service of the highest levelArrange for the dispatch of adjusters or vendor partners when requiredField and answer branch inquiries and administer to appropriate areaMaintain data base of service lapses reference for root cause, report trends and make recommendations to managementReview claim information to determine proper next steps for processing against client guidelines/ service agreementsEducation,



knowledge and experience requiredPost secondary education is requiredMinimum of 1 year of customer service or administrative experience is requiredKnowledge of insurance/service industry or related experience preferredStrong computer and telephone skills with an aptitude/ability to learnEffective communication skills both written and verbal in English and FrenchAttention to detailCompetencies required to succeedStrong communication skillsTeam player with a strong commitment to quality and customer serviceExcellent time management and organizational skillsPleasant and friendly mannerismAbility to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organizationSound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistanceAbility to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.Dependability; to follow instructions as well as take responsibility for their actions and also keep commitmentsWhat we offerCompetitive pay: $35,200.00 - $48,900.00 annuallyWork-Life Balance & Hybrid/Remote Work OpportunitiesE-flex Benefits Program & Wellness InitiativesRegistered Retirement Savings Plan (RRSP) with 2% MatchTraining, Career Development,



and Employee Recognition ProgramsEmployee Referral BonusesWe welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment processUnsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.#ClaimsProIn the rapidly evolving world of risk management services, Davies has distinguished itself as a leader in innovation and excellence. As Canada's largest privately owned provider of insurance services, our position at the forefront of the industry has been possible due to the quality of our personnel and the depth of their technical abilities. We recruit, train, educate, and support the best and the brightest and we empower them with the tools and technology that they require to provide clients with the highest quality of service.Our firm commitment to continuous learning animates every branch of our organization and drives our success. We work with passion and dedication, and we never compromise on our quest for excellence. Come join the Davies experience! Note: Davies and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

📌 Bilingual Claims Service Representative-Remote (Montreal)
🏢 ClaimsPro
📍 Montreal