Excel as a Team Lead Clerk within Winnipeg Transit Plus' Contact Centre. Manage customer service issues, supervise staff, and ensure smooth operations across varied shifts.In this full-time, permanent role, report to the Contact Centre Coordinator and oversee essential functions in a busy environment. You'll leverage two years of relevant experience while resolving complex customer challenges related to paratransit services. Robust coaching and mentoring skills will be pivotal in supporting Customer Service Representatives' development.Key Responsibilities:Assist in staff training and performance monitoringAddress escalated service delivery issues effectivelyDispatch resources for Transit Plus services in real-timeAct as Contact Centre Coordinator when requiredRequirements:High school diploma or GED requiredAt least two years of Contact Centre experienceKnowledge of Genesys PureConnect and Routematch softwareStrong conflict resolution and problem-solving competenciesGood written and verbal communication skillsBring your problem-solving expertise, leadership, and dedication to customer satisfaction to drive success at Winnipeg Transit Plus.

📌 Team Lead Clerk At Winnipeg Transit Plus
🏢 City of Winnipeg
📍 Winnipeg