Worley seeks an experienced Global Major Incident Manager to lead incident governance across the Americas and APAC regions. Command P1/P2 outages, direct global teams, and ensure high service availability.

In this senior role, you will own major incident policies and serve as the escalation point for external suppliers. Your leadership will drive the coordination of major incidents across international time zones, maintaining a unified crisis response strategy. You will leverage ServiceNow for incident management and communicate effectively with digital leadership

Key Responsibilities: • Own and enforce global major incident governance • Direct escalation with vendors and external MSPs • Lead high-severity restoration collaboration • Manage Incident Managers across global time zones • Produce and present operational performance reports

Requirements: • Minimum 7+ years in enterprise IT operations • 4+ years managing major incidents globally • Proven MSP governance and SLA enforcement • Proficiency in ServiceNow Incident Management • Bachelor's degree required

Lead incident management efforts at Worley, utilizing your expertise in global operations and vendor management. #J-18808-Ljbffr

📌 Global Major Incident Manager at Worley (Toronto)
🏢 Worley
📍 Toronto