If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.Customer Service CoordinatorPosted on September 25, 2026LocationsShowing 1 locationToronto, ON M1V 5N2, CANCustomer ServiceFull-TimeRequisition #: CUSTO002829Description"Join us in building Careers and shaping Experiences Beyond the Box"About UsAt Atlantic Packaging, every box tells a story and yours begins here. As a proudly Canadian-owned company with over 80 years of excellence in the corrugated packaging industry with operations within North America (Ontario, Quebec and United States), we're committed to sustainability, customer excellence and community impact. Since 1945, we've supported local jobs and built a legacy of trust with our clients and team members. At Atlantic, your ideas matter, your growth is supported and your work makes a real impact.The OpportunityThe Customer Service Coordinator plans and coordinates the delivery of our corrugated products and services. Building and maintaining relationships with customers is critical. Working to continuously improve the level of service by ensuring our customer's requirements and organisational service targets are met. This role involves level of project management, requires order creation, status review, and closing validation. Involvement with invoicing; liaison between key departments and team members and problem solving. Expected excellent communication skills, be able to multitask, and have a strong customer service orientation.What you'll doClient Management:Managing several client portfolios, includes order entry, status updates or tracking of open orders, order closure tasks,



custom reporting and cadence activitySpecification / SKU maintenance; validating, updating and controlling revisions / version and production routing optionsCommunication skills verbally and written, including email etiquette requiredClient InquiriesIntercompany InquiriesExpediting OrdersManagement and interaction with client portals and / or other middle-ware programs EDI, etc.Onboarding or client maintenance requirements towards specific requirements with purchase order acceptance and billing terms / conditions (proforma, credit or order holds, etc.)Project Management:Working with Sales regarding activities towards new account activation and onboarding. Includes credit approval status and advocationFollow up activities required towards project development status, includes design, estimating, and graphics approval. Includes colour / brand management, fly sheet execution, and spec completion in MIS systemRFQ Process, validation required before release of order to production, spec review against quotationUnderstanding and application of unique requirements; C of C, FSC, GMP or other Food Safety order validationFinance Support:Providing support for price increases and other financial obligations clients are required to follow either by contract or other agreementWorking with Invoicing Clerks to upload invoices or other documents for billing and payment requirements in client portal or other systemsQuality Review:Assist with non-conformance investigation,



corrective and preventative actionsAssist with communicating quality expectations of clients when needed as part of the onboarding or continual management of the client accountExperience3+ years' proven experience in customer service, proven to be customer orientedStrong communication skills both verbal and writtenStrong attention to detail and accuracyAbility to work cross-functionally and communicate effectively with various teamsGeneral analytical and problem-solving skillsSelf starter but also able to work within a team settingWhat We OfferComprehensive health, dental and vision coverage (dependents included)Teamwork-focused culture with sustainability initiatives and social eventsA culture of appreciation through a point-based recognitionOpportunities for advancement and internal movementEducation assistance for continuous skill developmentAcademic scholarships for employees' childrenSafety equipment and PPE support programInclusion and AccessibilityAtlantic Packaging is committed to fostering an inclusive, accessible and respectful workplace for all candidates. If you require accommodation during the hiring process, please contact our Talent Acquisition team—we're here to support you.We sincerely thank all applicants for their interest in joining Atlantic Packaging. While we appreciate the time and effort invested, only those selected for an interview will be contacted.Please Note:Candidates who are 18 years or older are required to complete a criminal and background check. Details will be provided through the application process.Hiring Range: $50,000 to $60,000 per year. A candidate's experience and knowledge may be factored into the pay a candidate receives for this position. This posting is for a new vacancy.

📌 Customer Service Coordinator (Toronto)
🏢 Atlantic Packaging Products
📍 Toronto