Elevate system reliability as a Technical Support Specialist with INKAS® Group. Manage complex incidents and collaborate across cloud environments to enhance customer experience and operational success.

As a key member of INKAS®, you'll play an essential role in resolving high-impact production incidents. This position demands 3+ years of experience in Tier 2/Tier 3 Support, with expertise in systems, incident management, and technical problem-solving. You will take ownership of incident lifecycles and have the prospect to work with advanced technologies including cloud infrastructure and MongoDB.

Key Responsibilities:
• Act as primary escalation point for unresolved incidents
• Own end-to-end incident lifecycle from triage to closure
• Diagnose issues across web applications, APIs,



and cloud infrastructure
• Monitor system health and performance using tools like Zabbix
• Contribute to continuous improvement of system reliability

Requirements:
• 3+ years in Technical Support or Operations
• Hands-on experience with Zendesk or similar platforms
• Familiarity with MongoDB and monitoring tools
• Knowledge of networking fundamentals
• Experience in AWS environments and incident resolution

Drive system stability and technical excellence with INKAS®'s dedicated support team.
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📌 Technical Support Specialist at INKAS® (Ontario)
🏢 INKAS® Group
📍 Ontario