Join DUCA as a Technical Support Analyst providing top-notch helpdesk support to enhance employee productivity. This full time role focuses on resolving hardware and software issues with exceptional customer service.As a key member of the IT team at DUCA, you will apply your technical expertise to support internal clients through both remote and in-person assistance. Your experience with Windows systems and troubleshooting will be essential as you address technical requests efficiently and professionally.Key Responsibilities:Provide desktop support for all internal employeesTrack, triage, and update IT requests via ticketing systemDeliver timely responses and troubleshoot issues effectivelyDocument resolution steps in detail for future referenceAssist with hardware configurations and deploymentsRequirements:Post-secondary education in a technical field3+ years of technical support experienceProficiency in Windows 10 and server environmentsExperience in Help Desk software usageAbility to communicate technical info clearlyBring your customer-centric approach and technical skills to enhance DUCA's IT services.

📌 Technical Support Analyst At Duca (Toronto)
🏢 Duca
📍 Toronto