Advance your career with the City of Burlington as a Customer Experience Supervisor. This full time permanent role involves managing the Centralized Contact Centre and ensuring top-notch front-line service.As a Customer Experience Supervisor, you will oversee daily operations at the City's Consolidated Contact Centre, leading a service-oriented team. Your responsibilities include mentoring staff, developing customer-centric policies, and fostering a positive departmental culture. The role requires effective collaboration with various stakeholders to ensure compliance with regulations.Key Responsibilities:Manage daily activities of Centralized Contact CentreLead and supervise a customer service teamTrain staff on department policies and proceduresDevelop and monitor customer-centric processesChampion a positive departmental cultureRequirements:Two-year Diploma in Business or Public Administration2-4 years of customer service experiencePreferred experience in a Contact Centre environmentStrong communication and collaboration skillsAbility to manage multiple priorities with attention to detailLead customer service excellence while enhancing the City of Burlington's community relations.

📌 Customer Experience Supervisor Burlington
🏢 City of Burlington
📍 Burlington