Description
POSITION SUMMARY:

The Scheduling and Staff Services Assistant is part of the People Team is responsible for providing proactive, best-in-class customer service to our event staff and managers. Key responsibilities include scheduling part-time staff for events and timesheet processing.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned as required)

Enter and complete all payroll requirements and process timesheets

Assist with administrative functions including monitoring and responding to staff phone calls, emails, and data entry while maintaining detailed records of all call communication

Administer late requests, schedule and/or deployment changes, time-off requests, leaves of absence, and availability changes, etc. while maintaining appropriate staffing requirements

Provide one-stop scheduling services for an assigned client group; from collecting availability, scheduling events in accordance with the Collective Agreement and/or departmental scheduling guidelines to developing staff deployment plans for all events

Monitor staffing levels by classification to ensure adequate staffing levels are maintained and that all staff have submitted up to date availability

Liaise with Event/Department Managers to confirm staffing deployment requirements

Provide People department and Managers with unexcused, late and sick employee information, and other statistical information as required





Maintain a step-by-step procedure manual for all responsibilities and tasks performed in this roleli>

Update event staff message boards and assist as required with other staff services duties and projects

REQUIRED EXPERIENCE AND QUALIFICATIONS:

Some post-secondary education is an asset

1 years experience scheduling part-time unionized employees is preferred

Previous experience working in an administrative capacity or office setting

Experience with databases, preferably with an online scheduling or payroll system

Demonstrated ability to work as a team player with a high level customer service focus, responding to all customers with a professional and “can do” approach

Knowledge of payroll systems and timesheet processing an asset

Ability to work in a rapid-paced, time-sensitive environment with the ability to multi-task

Working knowledge of MS Office programs; quick to learn new programs

Exceptional organizational and time management skills to meet tight deadlines

Excellent written and verbal communication skills, with a strong commitment to communicate professionally and positively with staff and fans

Ability to work independently

Must be detail-oriented

Versatile to work shifts during daytime office hours, Monday-Sunday, based on the Rogers Arena event schedule

This position will remain open until filled.

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📌 Scheduling & Staff Services Assistant (British Columbia)
🏢 Vancouver Canucks
📍 British Columbia