Enhance IT support services as a Major Incident Management Specialist with Express Scripts Canada in a hybrid role. Leverage your analytical and communication skills to resolve high-severity incidents swiftly and effectively.

Join the IT Support Services team at Express Scripts Canada, where you'll engage in managing critical technology incidents. Bringing 2-4 years of major incident management experience, you'll lead technical teams and ensure timely service restoration. Your role will involve problem-solving, documentation maintenance, and collaboration with both stakeholders and support teams.

Key Responsibilities:
• Lead Major Incident Management process to restore services quickly
• Coordinate with teams for effective incident resolution




• Distribute incident communications and manage French translations
• Maintain documentation and incident management artifacts
• Support root cause analysis and implement long-term solutions

Requirements:
• Post-secondary degree in Computer Science or IT
• 2-4+ years in Major Incident Management
• ITIL Foundation v4+ certification required
• ServiceNow experience; admin certification preferred
• Robust customer service skills for effective resolution

Support the IT landscape at Express Scripts Canada and drive excellence in incident management.
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📌 Major Incident Management Specialist at Express Scripts (Ontario)
🏢 Cigna Health and Life Insurance
📍 Ontario