Become a Network Access Center Specialist II at AdventHealth in Riverview, Florida, where you'll resolve customer inquiries and enhance the healthcare experience. This full time role focuses on delivering exceptional customer service every day.In this vital position, you will utilize your communication and critical thinking skills to create positive interactions with consumers. You will comply with HIPAA regulations while documenting calls and inquiries and empowering clients throughout their journeys. As a resourceful team member, your performance will directly impact customer satisfaction and departmental goals,



and you will assist in training newcomers as a subject matter expert.Key Responsibilities:Resolve consumer inquiries efficiently and thoroughlyDocument all customer interactions in relevant systemsMaintain compliance with documented workflows and policiesAssist new employees with on-the-job training supportEnsure achievement of departmental performance metricsRequirements:High School diploma or equivalent is required6+ months experience in a Network Access Center is neededStrong attention to detail and customer service skillsInitiative to resolve inquiries and issues independentlyEagerness to learn and support team objectivesJoin the AdventHealth team and make a positive impact in Riverview through exceptional customer care.

📌 Adventhealth Network Access Center Specialist Ii (Glace Bay)
🏢 AdventHealth
📍 Glace Bay